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The One Behind The Scene
Got Questions??? Need Help??? Contact Me!!!
If you have any inquiries, suggestions, feedback, comments, questions, please do not hesitate.
Feel free to write to me at littlebeadbox@gmail.com
Feel free to write to me at littlebeadbox@gmail.com
Payment
Local Customers:
Bank Transfer. Transfer should be done within 3 days after order has been confirmed.
Please advise transaction details in your order form.
Item(s) will be mailed out within 3 working days after payment is received. Order will be canceled if payment is not made after 3 working days upon ordering.
Overseas Customers:
Payment mode will be advised.
Bank Transfer. Transfer should be done within 3 days after order has been confirmed.
Please advise transaction details in your order form.
Item(s) will be mailed out within 3 working days after payment is received. Order will be canceled if payment is not made after 3 working days upon ordering.
Overseas Customers:
Payment mode will be advised.
Customization and Remakes
Customized
Please allow an estimated lead time of 2-3weeks to work on your order due time taken to finalize on the design and materials availability. Should you have any preferred colors, ideas and/or budget, please let me know and I will try to work within your request.
A 50% non-refundable deposit is required before I begin on your customized jewellery. This amount is based on estimated cost. Any excess will be refunded. Remainder amount is payable upon completion of the jewellery.
Remakes
Love a design but not the color? No worries, I can try to remake the piece similar to your preferred color.
Due to the fluctuations on materials cost, the price for remakes may vary. Since all my pieces are handcrafted, do take note that there will be some slight difference from the original item.
Shipping
LOCAL STANDARD POSTAGE
This is only available to shipment within Singapore. Do note that I will not be liable for any damage nor lost of package in the process through local standard postage.
*Free local standard postage for purchase of S$30.00 and above, otherwise, S$1.00 will be charged for shipping and handling (May varies due to the weight of the items).
REGISTERED POSTAGE (HIGHLY RECOMMENDED)
There will be an additional S$2.50 (per shipment) on top of local standard postage. For any unclaimed/returned registered mail, the buyer is required to pay the charges for shipping the items again.
*Free Registered Postage for purchase of S$100.00 and above.
DELIVERY CHARGES
Local Postage, please refer here for the rates.
Overseas Postage, please refer here for the rates.
Items will be checked and bubble-wrapped before mailing out.
Last but not least, please ensure your shipping address is accurate; no refund or replacement if wrong address is provided.
* Not applicable for discounted / special items and for shipping within Singapore.
Return and Exchange Policy
All items sold are non-refundable and non-exchangeable.
Please ensure your shipping address is accurate; no refund or replacement if wrong address is provided.
Compensation for registered mail is applicable only if the post office confirms that the mail is lost and undelivered. Maximum compensation is capped at SGD68 (approx USD42) by the post office. Process and time taken varies depending on the situation. However, if the post office confirms that the registered mail was delivered and you didn't receive it, please claim for compensation for the lost mail directly from your local post office.
Other Information
- Little Bead Box reserves the rights to replicate any pieces featured or customized.
- Little Bead Box reserves the rights to amend the Terms & Conditions and the Site at any point of time without notices. Please take a few minutes of your time to read through our Terms & Conditions before making any purchase.
- Colors of the items may differ slightly from the actual items due to lighting exposure from photograph.
- All information provided to Little Bead Box will be kept confidential. By placing orders with Little Bead Box, you are agreeing to our Terms & Conditions.
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Suggestions on Caring For Your Jewelry
Every piece of jewellery is wonderful but they can also be easily damaged. Try to protect your jewellery from scratches, sharp blows, harsh chemicals and extreme temperature.
Here are some suggestions on how to care for your jewelry
1) Try to store jewelry separately so that it will not scratch other jewelry.
2) Remove your jewelry when doing household or doing sports activities ie swimming as the chlorine can cause damage.
3) Wear your jewelry on after washing and applying any makeup/hair spray.
4) Avoid storing your jewelry next to a heating vent, window sill or on a car dashboard.
5) Store jewelry away from sunlight as the sun may fade the gemstones.
The above are just some suggestions. Little Bead Box shall not be responsible for any issue arises.
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